Customer Service

Shipping & Delivery

SHIPPING

UK SHIPPING:

During the billing process, you may select one of the following Royal Mail delivery methods:

  • Signed For Standard Delivery (3-5 working days): from £4.99 UK delivery on all products. (delivery charges may vary according to the weight of your order)
  • Signed For Next Day Delivery: from  £8.95 (delivery charges may vary according to the size of your order). Available Monday to Friday, except bank holidays (UK Only)

NEXT DAY DELIVERIES:

If you place your order before 1.00pm on Monday to Friday, it will be dispatched the same day by Royal mail, to arrive the next day between 9am-1pm.

AFTER YOUR ORDER HAS BEEN SHIPPED:

If you need to change your delivery address after you have placed an order please inform customer services at: sales@baubolondon.com

You will receive email updates about the status of your order. If you have any queries about any orders placed please contact us on sales@baubolondon.com

If you are not present to accept the delivery, the driver will leave a card through your door informing you of his attempt to deliver your parcel. A contact number will be provided on the card along with details of how to collect your parcel from your nearest depot, or how to re-arrange delivery.

DELIVERIES TO THE REST OF EUROPE:

For European countries, the cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note that orders require a signature on receipt. 

  •  Standard Delivery Only (4-8 working days): Cost subject to weight

DELIVERIES TO THE REST OF THE WORLD

For the rest of the world, the cost of shipping is calculated automatically on the billing page once the delivery destination is confirmed. Please note that orders require a signature on receipt.

  • Signed For Standard Delivery only (4-8 working days): Cost subject to weight

*Please note that delays can occur in customs, and these delays are beyond our control.
Important: Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country; if you require more information, please contact your local customs office.

Privacy & Security

This privacy policy sets out how uses and protects any information that you give when you use this website. Baubo London is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Baubo London may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st of June 2013. The view our full privacy policy CLICK HERE.

Returns & Replacements

EXCHANGE AND RETURNS POLICY

We hope that you will be satisfied with all products that you purchase from us.  If for any reason you are not, we are more than happy to offer an exchange, credit coupon or full refund for none sale items. All discounted ‘sale items’ are none refundable and a store credit coupon will be issued to use on your next order.

Please DO NOT return any merchandise before emailing us at info@baubolondon.com or filling out our RETURNS FORM.  Your emails must include the following: order number, product price, purchase date and reason for return. Once we have obtained your returns request, you will receive authorisation from us to return your item. Any merchandise returned without  valid authorisation will be refused and returned at the customer’s expense.

CLICK HERE TO FILL OUT OUR RETURNS AUTHORISATION FORM

NORMAL RETURNS

Customers have 14 calendar days from the date the merchandise is shipped from our warehouse to return any purchases in a resalable condition. The original cost of shipping and handling is not refundable. All costs associated with returning merchandise toBaubo London, is the sole responsibility of the customer. Merchandise returned following our 14 day policy will not be accepted.  Store credits may be issued in certain instances and may be redeemed against future purchases. In other cases the amount may be refunded to the original credit card on file, within two business days. It may take up to five business days for your financial institution to credit your account. Returns received out side the above time frames may be accepted at the discretion of Baubo London and will only be refunded as a store credit.

EXCHANGES

Exchanges are accepted within 14 calendar days from the date your merchandise is shipped from our warehouse. All returns requests must be made within 7 days of receipt of your product. Items must be returned in new and re-saleable condition and earrings must be unworn with the tags intact. Exchanged merchandise must meet the same requirements as returned merchandise above. There will be a shipping charge for actual shipping fees per exchanged order to cover shipping costs and will be billed to the customer. All costs associated with the return of any merchandise to Baubo London, is the entire responsibility of the customer. You must have contacted us via our returns email at info@baubolondon.com and have received our returns authorisation Email’ before you return your merchandise. Any items returned without our returns authorisation, will be returned to the customer and will be at the customers expense.

 

 BAUBO LONDON IS NOT RESPONSIBLE FOR ANY MERCHANDISE THAT IS LOST OR DAMAGED WHILE BEING RETURNED.

RETURNS PRODUCT REQUIREMENTS

Returned merchandise is immediately inspected upon receipt, at our studio. Any signs of wear, makeup, smudges or scents not consistent with new merchandise will be returned at the customer’s expense. Under no circumstances will we accept items that are soiled in any way. Merchandise that is received and ready for immediate re-sale will be accepted and an exchange, refund or store credit will be administered straight away. Shipping and handling fees are not refundable.

 RETURNED MERCHANDISE IMPORTANT NOTES:

1.    There must not be any signs of wear or use.

2.    All original hang tags and display tickets must still be attached.

3.    All products must be contained in original packaging.

4.    Items must not be contaminated with smoke or perfumes.

5.    Returned merchandise must be in new and unused condition.

6.    Earings must be unworn

RETURNS POLICY FOR SALE ITEMS- Please follow our normal returns policy above. Please note, we offer only store credits for the return of sale merchandise that is merely unwanted.

DAMAGED MERCHANDISE

If you receive merchandise that has been damaged in transit, or has a fault, then please email us at info@baubolondon.com where we will send you a returns authorisation email.

RETURNS ADDRESS

Customers must request to return items via e-mail within 7 days of receipt of the product. Any returns requests that are made after the 7 day period will be refused.

Items should be returned to the following address: Baubo London, Theobald Business Center, Unit 4, Knowle Piece, Hitchin, Herts, SG4 0TY

Ordering

Follow these simple steps to start shopping at Baubo London!

CHOOSE YOUR SHIPPING DESTINATION

We deliver to over 200 countries around the world! If you can't find the country you live in on the drop down list within our site selector tool at delivery page, it  means that we have not yet listed your country as one of our delivery destination. Please email is at info@baubolondon.com and we will do our best to add your country.



CREATE YOUR ACCOUNT

You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to:

   

* Check out faster
   

* Save frequent addresses
   

* Track Your Order
   

* Request a Return



Just click on Log In to fill in your details.



START SHOPPING!

1. If you know what you're looking for, start shopping by selecting the product category links: e.g. CLOTHING,  ACCESSORIES. You can also shop our latest products through the NEW IN and  DESIGNERS category links  at the top of the site. If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.

2. Once you have found an item you want to buy, select your size, the quantity and the colour you want and click on the bag item on the top right hand side of the page.

3. You can then either click on the 'CONTINUE SHOPPING' button, or review the items in your shopping bag by clicking on 'CHECKOUT'.

4. If you're happy with the items in your shopping bag, click 'CONTINUE TO CHECKOUT' to complete your order. You will be able to use the 'REMOVE THIS ITEM' button to remove products from your basket if you change your mind.

FOR MORE INFORMATION CONTACT US

Payment, Pricing & Promotions
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Viewing Orders
Once you have registered as a customer, you will have access to all of your account information where you can view any previous orders. You will have full access to your invoices and can update your information at any time. Once your order has been shipped, you will receive a shipping tracking number which you can easily access via your account login section.
Updating Account Information

You can access all your personally identifiable information that we collect online and maintain by logging on to you account via our web site account login link. We use this procedure to better safeguard your information.You can correct factual errors in your personally identifiable information by logging on to you personal account using your secret login name and password. You may also send us a request to change any credible account errors and we will assist you in making any necessary changes. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.